Standard shipping rates may apply to applicable orders. Given the weight and size of some items (paddles and racks), we will confirm the most efficient method is used to ensure your product gets to your door as safe and quick as possible. The shipping calculator incorporated with the website is not always accurate for our needs. If you are ordering multiple paddles or racks we will confirm shipping options.
Contact us with your zip code and list of items so an accurate quote can be obtained. Our goal is to supply items in a timely and cost effective manner, we strive to keep overall costs down.
For any individual wishing to pick their items up at a local race or waterway, please contact us to coordinate time and location.
RETURN & EXCHANGE POLICY
Your satisfaction is our priority - we want to make sure the correct product is in your hands. If we send an incorrect product, please contact us to discuss options - we will gladly provide a return shipping label and promptly send the correct item. However, if you would like to return a product for reasons other than receiving an incorrect item, it must be in new condition. Additionally, a restocking fee of 25% may apply and you will be responsible for return shipping.
Do not hesitate to contact us with any issues or concerns - we will do our best to ensure that you get the product you need at a price you can afford.
Order Processing & Website Information Error Policy
It is our priority to offer top quality products at reasonable prices. To this end, if a product is priced in error for any reason (including item price, shipping cost, or any other aspect) we reserve the right to cancel the order. To avoid processing delays, please inquire about specific concerns prior to completing your purchase. Our goal is, and will always be, to provide paddling equipment to those interested. Fortunately we have not had to cancel any orders and our goal is to never need to enforce this policy.
Errors in information, including for event time, location, place, registration fee, and all other aspects or item description, price, shipping total, or any other description is subject to change. When appropriate, please follow up with event coordinators for current information.